With respect to ****************'s complaint that she was misled about our ability to deliver to the front of her cabin, Salter Spiral Stair sales & design team members communicate our standard delivery method as curbside delivery.
SALTER SPIRAL STAIRCASES PLUS
Plus called several time and cant get status of refund from customer service. Its been over month and half I have no refund.
I told them to process refund and I will file complaint with BBB and Attorney General about company lies and not telling initially that my refund is only partial. They told me then my refund would be $500 less then expected 15 percent restock fee and shipping costs. Called about 14 October because didn't have refund. Eventually the sales department told me to get a refund. They said they would have to leave at top of hill. When it came the time to arrange with shipping company delivery date I Told them about narrow, hilly road. So I ordered from company even though $100 less expensive then ***** since wouldn't need to rent truck. I told him I’ve ordered from other places and have to rent truck to take down hill/ road BUT he assured me it could be delivered. I asked salesman twice if stairs can be delivered in front of my cabin which is down a narrow road on steep hill. I ordered stairs $1887.41 from Salesman Brian A*******.
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